Refund & Cancellation Policy

Non-refundable service fees

Subscription, setup, dedicated-server, renewal, analytics and other digital-service fees are non-refundable once the purchased service is activated or supplied. This includes cancellation for a change of mind, non-use, reduced trading activity, losses or failure to achieve expected returns. Fees are separate from money held with your broker.

Exceptions and payment corrections

This policy does not exclude remedies required by applicable law. Duplicate or excess collections, unauthorised collections and services not supplied as agreed will be investigated and corrected where appropriate. A failed payment may be reversed by your bank or payment provider. Check the original transaction before paying again.

A payment collected before activation is not a blanket waiver of your rights if the service is not supplied as agreed. Refunds, where due, are processed to the original payment method where supported; actual credit time depends on the bank and payment provider.

Monthly, yearly and renewal pricing

Review the period, capital slab, discount and total at checkout. A yearly purchase is prepaid for the displayed year with the displayed 15% annual discount. Once supplied, voluntary early cancellation does not create a pro-rata refund, subject to the exceptions above. A one-cycle admin discount does not automatically carry forward.

Cancellation and AutoPay

A one-time payment does not itself authorise recurring debits. Where separately approved, an AutoPay mandate follows the period, amount and schedule shown during authorisation. Cancel future mandates through supported payment/bank controls or contact support before the next debit. Cancellation does not undo a captured payment or close broker positions. Stopping trading and cancelling a paid service are different actions.

Raise a payment issue

Email help@signalops.in with your registered email, payment/order reference, amount, date and description. Never send passwords, API secrets, PINs or OTPs. Keep your receipt. SignalOps will investigate and communicate the outcome; your right to contact your bank, payment provider, consumer forum or competent authority is not restricted.